A. Press Releases: The Mayor, City Council, City Manager, Assistant City Manager, Public Relations Director, or their designates prepare or authorize all City news releases. The City Manager must approve all news items with legislative or administrative policy implications before release.

B. Complaints: The City’s policy is to courteously receive and record complaints about City employees or services. Each complaint the City receives is referred to the appropriate City department for further consideration and investigation. Should the complaint merit an investigation, a written report of the facts and circumstances surrounding the complaint will be made and given to the appropriate authority. The City will inform the complainants of the City’s action in the matter.

C. Investigation: A copy of all complaints necessitating a criminal investigation or reflecting City liability must be filed with the City Attorney’s Office within one working day of receipt. A copy of the results of any investigation must also be filed with the City Attorney’s Office.