Any non-residential customer who disagrees with the storm drainage user fee for his or her parcel may apply to the Director for a user fee adjustment. The adjustment request must state the grounds for adjustment and must be filed in writing with the Director no later than thirty (30) days after receipt of billing. The Director shall review the request and basis for user charges to determine whether an error was made in the calculation or application of the fee. The Director may approve an adjustment to the fee.

An appeal of a Director's decision may be brought before the City Manager within thirty (30) days after the date of the Director's decision. Decision of the City Manager shall be final and conclusive.

If an appeal of charges is successful, credit will be applied to all charges from the time of the appealed billing, and will be reflected on a future billing after the appeal is granted.