20-1-133. RATES.
(1) The Grantee shall file with the City on December 31 of each year a full schedule of all subscriber and user rates and all other charges including, but not limited to, pay TV, lease channel and discrete services, made in connection with the cable communications system.
a. All rates shall be published on file with the City.
b. The Grantee shall not discriminate in the assessment, levy, charge, imposition or collection of rates on the basis of age, race, creed, color, religion, national origin, sex or marital status.
(2) Nothing in this Chapter shall be construed to prohibit the reduction or waiving of charges in conjunction with promotional campaigns for the purpose of attracting subscribers or users.
(3) The Grantee may require all subscribers to pay for basic service not more than one (1) month in advance. The Grantee shall require no other advancement of payment for basic service, provided, however, that nothing herein shall be construed to prohibit an advancement of payment for installation of Cable Communications Services or charges other than those for basic service.
(4) The Grantee shall neither impose nor collect any additional charge for the disconnection of any installation or outlet.
(5) In the event that a subscriber fails to pay as properly due and owing a fee or charge, the Grantee may disconnect the subscriber's service outlet upon giving ten (10) days written notice thereof.
(6) The Grantee shall establish and conform to the following policy regarding refunds to subscribers and users:
a. If the Grantee collects a deposit or advance charge on any service or equipment requested by a subscriber or user, the Grantee shall provide such service or equipment within thirty (30) days of the collection of the deposit or charge or it shall refund such deposit or charge within five (5) days thereafter.
i. Nothing in this Section shall be construed to relieve the Grantee of any responsibility to subscribers or users under any contractual agreements into which it enters with them.
ii. Nothing in this Section shall be construed as limiting the Grantee's liability for fines or penalties which may be imposed under this Chapter or awarded in accordance with any agreement for violation or breach of any of their provisions.
iii. Nothing in this Section shall be construed to limit the Grantee's liability for damages because of its failure to provide the service for which the deposit or charge was made.
b. In the event that a subscriber terminates basic service prior to the end of a pre-paid period, upon request, the pro-rata portion of any pre-paid subscriber fee which represents payment for services which are no longer to be rendered shall be refunded promptly, but in no case more than fifteen (15) days after receipt of the request for refund.
(7) The Grantee shall not charge a converter security deposit greater than such converter's actual cost to the Grantee. Any converter security deposit collected by the Grantee shall be returned to the subscriber twenty-four (24) months after the installation of such converter or upon termination of service by the subscriber and the return of such converter undamaged, with allowance for reasonable wear and tear, and payment of any outstanding balance due and payable, whichever occurs first.