(1) The Grantee shall maintain a local business office to which subscribers may telephone during regular business hours without incurring added message or toll charges and shall maintain a telephone answering service to receive complaint calls during non-business hours. Under normal operating conditions, the Grantee shall respond to all service calls within 36 hours during the normal work week, and correct any malfunctions or deficiencies as promptly as possible.

(2) Except in emergency situations the Grantee shall make reasonable best efforts to notify subscribers in advance if interrupted service is necessary for extensive repairing or upgrading of the Cable System.

(3) If a subscriber or other person or entity making use of the Cable System has an unresolved complaint concerning quality of service, equipment malfunctions, access to or programming of public channels, or other matters pertaining to the Cable System, that party shall, after reasonable attempts to resolve the complaint with the Grantee, have the right to file a complaint before the City Manager and meet jointly with a representative of the City and the Grantee to fully discuss and resolve such matters.

(4) The Grantee shall have personnel "on call" during non-business hours who can resolve system service problems.