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(1) Each licensee shall develop and maintain a plan consistent with maintaining career opportunities for EMS personnel. This plan shall be submitted to and reviewed by the Fire Department on an annual basis.

(2) Each licensee shall develop, maintain and deliver illness and injury prevention programs to the community and create a community education program that promotes community health.

(3) Each licensee shall establish resource allocation models that most appropriately maximize resources and efficiency, and develop response plans that utilize the most appropriate resource in the most appropriate mode.

(4) Each licensee shall participate in the continual review and update of the prioritized medical dispatch protocols used by the licensee. Attendance at monthly review meetings shall be mandatory and a license suspension shall result for failure to attend.

(5) Each licensee shall develop and implement a customer satisfaction survey intended to measure the licensee’s effectiveness and the satisfaction that the community has with the licensee. The licensee shall obtain a survey from at least 70 percent of its clients and shall provide the results to the City annually. These records shall be retained for at least one year and shall be made readily available to the City for review at any time.

(6) Each licensee shall create and apply infection control procedures that meet NFPA and OSHA requirements as well as local, district, and state rules.

(7) Each licensee shall adhere to a detailed incident command policy.

(8) Each licensee shall develop, implement and present to the Fire Department a quality improvement process that evaluates every level of the EMS system including communications, field of care review by a medical director, post-incident reviews, response time criteria, adherence to established treatment and transport protocols, appropriate scene release, and accuracy and completeness of patient care reports.

(Ord. No. 18-24 Enacted 06/19/2018)